Solutions & Research Specialist

Department: Product Research and Documentation
Job Type: Full Time
Job Location: Karachi

Job Summary

In this dynamic position, the incumbent will provide technical pre-sales support to the sales team, understand customer requirements, guide product installation and configuration, and deliver customer training. The job responsibilities also include conducting in-depth competitive research, identifying areas of improvement and innovation in Astera’s data management platform, and creating high-quality instructional content, user manuals, how-to guides, articles, videos, and other supporting documents in close collaboration with Software Development, Quality Assurance, Marketing, and Customer Success teams.

What You’ll Do

  • Collaborate with the sales team to showcase the value of our data stack by developing and delivering technical demonstrations, proof of concepts, and responding to technical inquiries from prospective clients.
  • Actively engage in customer success activities, including onboarding, training, troubleshooting, and building and maintaining strong customer relationships.
  • Gain a deep understanding of customer requirements and translate them into effective technical solutions, guiding clients through product installation, configuration, and seamless integration into their existing systems.
  • Conduct comprehensive technical research and competitive analysis to identify areas of improvement and innovation in our data management platform.
  • Collaborate with cross-functional teams, including software engineers and data scientists, to enhance product functionality, address customer needs, and implement innovative solutions based on research findings.
  • Prepare technical documents and reports that contribute to the enhancement of our product documentation and knowledge base, ensuring accuracy and clarity in explaining technical information.
  • Develop and maintain high-quality instructional content, user manuals, how-to guides, articles, videos, and other supporting documents to explain technical information to end users. Ensure the standardization of help content across various digital platforms and media.

What You’ll Need

  • Bachelor’s or master’s degree in data science, computer science, statistics, engineering, or any other related field.
  • Fresh Graduates or Professionals with 1+ years of experience are encouraged to apply.
  • Ability to communicate complex information clearly and concisely to the team and stakeholders.
  • Excellent presentation skills, enabling the compelling demonstration of product-based solutions to prospective customers.
  • A strong ability to work collaboratively within a team environment while also demonstrating independence when necessary.
  • Exceptional attention to detail, ensuring the delivery of the best possible solutions to meet our customers’ needs.
  • Adept at quickly acquiring new technologies and tools to address evolving business requirements.
  • Knowledge of Databases, Data Warehousing, Data Science and Analytics, API, Data Modelling, and ETL would be a plus!
  • Outstanding command of the English language and good oral and written communication skills.

Interested?

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Why Is Now the Right Time to Join Astera?

01
AI powered solutions

Join our company as we harness the power of AI to create groundbreaking products that shape the future. Be a part of the next big thing in technology and drive innovation alongside our exceptional team.

02
Dynamic Workforce

Join our dynamic and inclusive culture, where innovation thrives, growth is nurtured, and your potential is unleashed. Be part of a supportive community that empowers you to make a lasting impact and propel your career to new heights.

03
Plethora of Opportunities

We’re currently in the midst of an ambitious expansion, and you will have abundant opportunities to find roles and responsibilities that resonate with you. At Astera, you can put your skills to work in various departments and different projects, then choose how you want to make your mark.

Equal Opportunities for Everyone

Astera Software is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We are committed to building the best team possible and believe that great ideas can come from anyone. All the employment decisions are based on business needs, job requirements, and individual potential and qualifications, without any regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin, or disability.

The Astera team is diverse – we welcome and learn from different individual experiences and points of view that our teammates bring to the table. We’re excited to have you inspire us with yours!