In this dynamic position, the incumbent will provide technical pre-sales support to the sales team, understand customer requirements, guide product installation and configuration, and deliver customer training. The job responsibilities also include conducting in-depth competitive research, identifying areas of improvement and innovation in Astera’s data management platform, and creating high-quality instructional content, user manuals, how-to guides, articles, videos, and other supporting documents in close collaboration with Software Development, Quality Assurance, Marketing, and Customer Success teams.
What You’ll Do
- Collaborate with the sales team to showcase the value of our data stack by developing and delivering technical demonstrations, proof of concepts, and responding to technical inquiries from prospective clients.
- Actively engage in customer success activities, including onboarding, training, troubleshooting, and building and maintaining strong customer relationships.
- Gain a deep understanding of customer requirements and translate them into effective technical solutions, guiding clients through product installation, configuration, and seamless integration into their existing systems.
- Conduct comprehensive technical research and competitive analysis to identify areas of improvement and innovation in our data management platform.
- Collaborate with cross-functional teams, including software engineers and data scientists, to enhance product functionality, address customer needs, and implement innovative solutions based on research findings.
- Prepare technical documents and reports that contribute to the enhancement of our product documentation and knowledge base, ensuring accuracy and clarity in explaining technical information.
- Develop and maintain high-quality instructional content, user manuals, how-to guides, articles, videos, and other supporting documents to explain technical information to end users. Ensure the standardization of help content across various digital platforms and media.
What You’ll Need
- Bachelor’s or master’s degree in data science, computer science, statistics, engineering, or any other related field.
- Fresh Graduates or Professionals with 1+ years of experience are encouraged to apply.
- Ability to communicate complex information clearly and concisely to the team and stakeholders.
- Excellent presentation skills, enabling the compelling demonstration of product-based solutions to prospective customers.
- A strong ability to work collaboratively within a team environment while also demonstrating independence when necessary.
- Exceptional attention to detail, ensuring the delivery of the best possible solutions to meet our customers’ needs.
- Adept at quickly acquiring new technologies and tools to address evolving business requirements.
- Knowledge of Databases, Data Warehousing, Data Science and Analytics, API, Data Modelling, and ETL would be a plus!
- Outstanding command of the English language and good oral and written communication skills.