Job Summary
In this dynamic position, the incumbent will provide technical pre-sales support to the sales team, understand customer requirements, guide product installation and configuration, and deliver customer training.
What You’ll Do
- Collaborate with the sales team to showcase the value of our data stack by developing and delivering technical demonstrations, proof of concepts, and responding to technical inquiries from prospective clients.
- Actively engage in customer success activities, including onboarding, training, troubleshooting, and building and maintaining strong customer relationships.
- Gain a deep understanding of customer requirements and translate them into effective technical solutions, guiding clients through product installation, configuration, and seamless integration into their existing systems.
- Collaborate with cross-functional teams, including software engineers and data scientists, to enhance product functionality, address customer needs, and implement innovative solutions based on customer interactions.
- Develop, maintain, and regularly update high-quality instructional content, including user manuals, how-to guides, articles, videos, and other supporting documents, to clearly explain technical information to end users. Ensure the standardization and consistency of help resources across all digital platforms and media, keeping them current and aligned with product updates.
What You’ll Need
- Bachelor’s or master’s degree in data science, computer science, statistics, engineering, or any other related field.
- Fresh Graduates or Professionals with 1+ years of experience are encouraged to apply.
- Ability to communicate complex information clearly and concisely to the team and stakeholders.
- Excellent presentation skills, enabling the compelling demonstration of product-based solutions to prospective customers.
- A strong ability to work collaboratively within a team environment, while also demonstrating independence when necessary.
- Exceptional attention to detail, ensuring the delivery of the best possible solutions to meet our customers’ needs.
- Adept at quickly acquiring new technologies and tools to address evolving business requirements.
- Knowledge of Databases, Data Warehousing, Data Science and Analytics, API, Data Modelling, and ETL would be a plus!
- Outstanding command of English language and good oral and written communication skills.
